FAQs

Q. Where is the Medical Centre located and what are its operating hours ?

Lotus Family Clinic is located at 10 Smythes Road, Delacombe, VIC 3356. We are located one door away from Good Start Childcare on Smythes Road. Our operating hours are Monday to Friday 8am to 6pm. For our location map, please click Here

Q. Why have a Doctor ?

Your doctor specialises in comprehensive patient care and taking care of your overall health. By regularly seeing a doctor, problems can be cured before they become serious. A Doctor can help you find the right specialists.

Q. How can I make an appointment or cancel an appointment ?

You can make an appointment by calling us at (03) 5309 3159 or via our website Online Appointment Booking.

If you're a new patient, previous patient, or looking to discuss to your results, we're here for you. It's important to fill out as many details as possible, to help your doctor understand more about you and your health. If you are unable to attend an appointment, please ring the medical centre, if possible, well in advance, so that another patient can be offered that appointment.

Q. What happens during my first visit?

Please arrive 15 minutes prior to appointment time to allow for the paperwork including your medical history form. The patient registration form can be filled out prior to the day of our initial visit via our website New Patient Registration or picking a form up from the staff at the medical centre.

Q. What do I need to bring with me?

Please bring your medicare card, identity card and insurance cards. Also please bring any health reports (ie. Surgery) or diagnostic test results (ie. X-ray, MRI) that you would like to discuss. If you are covered by Worker's Compensation, bring your Claim number and Case Manager's information.

Q. What do I do if there is an emergency?

In an emergency or life threatening situation, please call 000 for an ambulance or visit your nearest hospital.

Q. Are all immunisations, including travel and flu vaccines available?

Yes, all immunisations including travel and flu are available from our clinic/medical centre, including Meningitis, Hepatitis A and Hepatitis B etc.

Please visit our immunisation/vaccination page for more information. Please visit our travel medicine page for more information.

Q. What methods of payment do we accept?

We accept Cash, EFTPOS (ie. Credit Cards, Debit Cards).

Q. How do I follow up for my test results?

Patients' are required to make follow up appointments for all test results. No results are given over the phone due to confidentiality reasons. If a follow up appointment has not been made at the time of consultation, we advise patients to ring surgery for an appointment to discuss results.

Q. What if I need a removal of a skin lesion (ie. suspicious moles, patches, bumps)?

The doctor performs minor surgery and the removed lesions are sent to the pathology lab for examination. A long appointment needs to be made. A private fee applies for all the procedures. The doctor will discuss the fees prior to any procedure. Please visit or Skin Clinic page for more information.

Q. When do I need a long consultation?

Long consultations are required for complex medical issues, full medical check-ups etc. A long consultation can be requested when making your appointment.

Q. How can I make a complaint or suggestion?

We welcome suggestions, and would like to know if you are unhappy with our staff or service. Please ask to speak with the Practice Manager or Doctor to resolve any issues appropriately.