The Courier Media Release
Oct 26, 2022

COVID-19 vaccine in Ballarat: Lotus Family Clinic delivers big jab targets


By Melanie Whelan
April 23 2022

TEAM WORK: Lotus Family Clinic's Natarsha Achison (practice nurse), Melissa Connolly (practice manager), Dr Jordan Mayston, Dr Lydia Agarwal, Alison Lindsay (reception) and medical director Sachin Dahiya. Picture: Lachlan Bence

A new Delacombe medical clinic stepped up to offer in-home COVID-19 jabs in a time when many were too busy or concerned about the prospect amid pandemic uncertainty. Lotus Family Clinic has since delivered more than 10 per cent of homebound doses in the national-coordinated program. This has included taking COVID-19 vaccinations in the region's private aged care homes, second only to Grampians Health which is responsible for care in state-run residential facilities.


The clinic's medical director and general practitioner Sachin Dahiya said his clinic was focused on how they could best give back to community and help protect at-risk people from COVID-19.


"Mel Connolly [practice manager] and I met with staff and agreed on how we could help out," Dr Dahiya said. "We decided sometimes you have to give back to the community and this was a time when no-one was really eager to be out and going into homes."
Lotus Family Clinic opened in early June, one week before lockdown. Dr Dahiya said the in-home program was also a good way for staff in the multi-disciplinary clinic to get to know the community better.


The clinic began homebound vaccinations in November and since then has delivered more than two-thirds of in-home jabs to Ballarat's most vulnerable people. Homebound vaccinations are part of a Western Victoria Primary Health Network program, funded by the federal government.


People eligible for the in-home jabs include the elderly or frail or people with a disability who were unable to leave home. Those experiencing homelessness or ethnically or linguistically diverse communities who find it hard to access mainstream services are also eligible.


Lotus Family Clinic started offering COVID-19 winter boosters this month and continued to step up children's COVID-19 jabs having delivered about 800 to five to 11-year-olds in the past two months.


Dr Dahiya said the clinic had good paediatric staff who were known for causing "hardly any tears".


Lotus Family Clinic has also been able to achieve its first accreditation under The Australian College of General Practitioners' requirements within six months, a task that typically takes new clinics 12 months to complete.

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A medical clinic in Ballarat has been recognised for its outstanding efforts in protecting vulnerable community members from COVID-19. Lotus Family Clinic is one of thirteen general practices awarded an In-Home COVID-19 Vaccinations for Vulnerable Populations Grant by Western Victoria Primary Health Network (WVPHN) to deliver a home in-reach COVID-19 vaccination service. Funded by the Commonwealth Government, the grants aim to increase vaccination uptake among hard-to-reach communities. Since Lotus Family Clinic commenced homebound vaccination delivery in November 2021, the Delacombe practice has administered 237 homebound COVID-19 vaccinations to vulnerable community members in Ballarat. The clinic is responsible for over two thirds of the 347 in-home vaccinations delivered to vulnerable populations in the Ballarat region, and over 10 per cent of all homebound COVID-19 vaccinations coordinated on a national level. The team at Lotus Family Clinic leading the way for COVID-19 in-home vaccinations in Ballarat. Pictured: Melissa Connolly, Dr Sachin Dahiya, Dr Jordan Mayston, Rebecca Kelly-Broadbent, Alison Lindsay and Amy Borain of Lotus Family Clinic. Speaking on Lotus Family Clinic’s involvement in the program, Dr Sachin Dahiya said his practice was pleased to participate in the in-home vaccination program to ensure at-risk individuals in Ballarat had access to vaccinations that protected them from COVID-19. “The Home Vaccination Program is a great initiative to provide vaccinations to vulnerable populations who cannot leave home to receive a COVID-19 vaccination, like the frail and elderly in residential care and people living with a disability or a mental health condition. As a healthcare provider we took this opportunity to work and support Western Victoria Primary Health Network, the staff of Lotus, and residential and aged care staff to provide COVID-19 vaccinations and help our community to achieve fully vaccinated status in timely manner.” Dr Dahiya said. WVPHN Chief Executive Officer, Rowena Clift said the work of Lotus Family Clinic through the In-Home COVID-19 Vaccination Program highlighted the importance of localised services that directly respond to health care needs. Ms Clift said: “We acknowledge Lotus Family Clinic and their tremendous efforts in helping vulnerable community members access COVID-19 vaccination through their in-home service. Dr Dahiya and his team have significantly increased vaccination uptake among communities in Ballarat who would have otherwise experienced difficulty obtaining a COVID-19 vaccination.” “Primary care plays an integral role in preventative health care and WVPHN is pleased to have such a dedicated primary care workforce working alongside us to improve health outcomes for the people of western Victoria.” Ms Clift said. Groups eligible for in-home vaccination through WVPHN’s In-Home Vaccination Program include elderly or frail community members and to those with a disability who are unable to leave home. Individuals experiencing homelessness, culturally, ethnically, and linguistically diverse communities who may find it difficult to use mainstream services, and people in rural and remote areas with limited healthcare options are also eligible to receive COVID-19 vaccinations through the in-home vaccinating service. The In-Home Vaccination Program is running across the WVPHN catchment and has been extended until 30 June 2022. A list of participating clinics can be found on the Western Victoria COVID-19 Vaccine Clinics webpage . 
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